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Returns & Exchanges - United States

Didn't get it postmarked within 30 days? That's ok! We accept returns postmarked within 30 days from when your order was shipped. Feel free to return your items using our return label or any other insured shipping carrier. If you choose to use our label, the label cost of $5 will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Free Return Shipping, please contact us at sales@absolutelyaudrey.com.

Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.

  • We accept returns postmarked within 60 days from the date your order was shipped. Refunds applied before 30 days from date of purchase and store credits before 60 days from date of purchase.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • If you choose to be refunded in Absolutely Audrey Online Credit, you will receive an additional $5 in merchandise credit once your refund has been processed! This does not apply to late returns, or those otherwise outside of policy. Limited to one bonus credit per order.
  • Returns must be received in new condition; unused, unworn. Items returned with obvious use, makeup, perfume, or similar product stains will be subject to refusal.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Original shipping is non-refundable.

To return your item(s), follow the steps below:

If you checked out as a guest, click here to initiate your return and print the USPS Return label.

If you have an account with Absolutely Audrey:
1. Sign In to your account.
2. Hover over My Account at the top of the page. Then select My Orders from the My Account dropdown.
3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
4. Print out the provided USPS label and tape it to the outside of your Absolutely Audrey return.
5. Mail it off; we'll do the rest!

**When returning items with our USPS label, a $5 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day you receive your order, return shipping will be free.

You can also return items via an insured mail service of your choice to:

Absolutely Audrey Returns
25825 Ross Lane
Plainfield, IL 60585
USA


We recommend shipping with insurance and keeping your shipping receipts until your return is processed.  Absolutely Audrey is not responsible for missing, damaged, or packages lost in transit.

1. Email us at sales@absolutelyaudrey.com. 
2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged at this time for the cost of the merchandise, and it will be shipped to you with free ground shipping within the contiguous United States.
3. Return the item(s) you would like to exchange by following the next four steps.
4. Sign In to your account, then select My Orders from the My Account dropdown.
5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
6. Print out the provided UPS label and tape it to the outside of your Absolutely Audrey return.
7. Send back your return item(s).

No waiting! Your new items will be processed and shipped out promptly after contacting customer care. When your return is received and processed, we'll email you a refund notification.

*When returning items with our USPS labels, a $5 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day you receive your order, return shipping will be free. Exchange shipping to Alaska & Hawaii is $7. Exchange shipping on orders shipped to Puerto Rico, Guam, and the US Virgin Islands is $10.

You can also return items via an insured mail service of your choice to:
Absolutely Audrey Returns
25825 Ross Lane
Plainfield, IL 60585
USA


If you are not using our return label, we ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs.

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Absolutely Audrey is not responsible for missing, damaged, or packages lost in transit.

To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

Returns & exchanges are accepted within 30 days of your order shipment date.

Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package.

If all orders are postmarked for return within 10 calendar days of receipt, return shipping with the UPS Return Label will be free. If any items are returned after 10 calendar days of receipt, the return shipping charge of $5 will be assessed.

Returns & exchanges are accepted within 30 days of your order shipment date.

Once you initiate your online return, you will be prompted to print a USPS Return Label. You can also print a Return Label by signing into your Absolutely Audrey account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Label button.

Our preprinted return labels are only for use in the United States. International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Absolutely Audrey return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

Once you initiate your online return, you will be prompted to print a Return Form. You can also print a Return Form by signing into your  Absolutely Audrey account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Form button. We recommend you print this form and include it with your return. If you cannot print a Return Form, we recommend writing your order number on a slip of paper and including it with your return.

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. 

You are welcome to call our customer service team to set up an exchange any time. We offer free shipping on the first exchange from each order. You may request a second exchange on any order; however, shipping will be assessed on completion of your new exchange order.

Most returns are processed within 3-7 business days after we receive your return. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!

Returns & Exchanges - Canada 

Canadian customers are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Absolutely Audrey return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please contact us at sales@absolutelyaudrey.com.


  • We accept returns postmarked within 60 days from the date your order was shipped. Refunds applied before 30 days from date of purchase and store credits before 60 days from date of purchase.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • If you choose to be refunded in Absolutely Audrey Online Credit, you will receive an additional $5 in merchandise credit once your refund has been processed! This does not apply to late returns, or those otherwise outside of policy. Limited to one bonus credit per order.
  • Returns must be received in new condition; unused, unworn. Items returned with obvious use, makeup, perfume, or similar product stains will be subject to refusal.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Original shipping is non-refundable.

To return your item(s), follow the steps below:

If you checked out as a guest, click here to initiate your return and print your Return Form.

If you have an account with Absolutely Audrey:
1. Sign In to your account.
2. Hover over My Account at the top of the page. Then select My Orders from the dropdown.
3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
4. Print out your Return Form or write your order number on a slip of paper and include it with your return.
5. Return the item(s) using an insured postal carrier to:

Absolutely Audrey Returns
25825 Ross Lane
Plainfield, IL 60585
USA

Once your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Absolutely Audrey is not responsible for missing, damaged, or packages lost in transit.

1. Email us at sales@absolutelyaudrey.com
2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged for the cost of the merchandise and shipping.
3. Return the item(s) you would like to exchange by following the next steps.
4. Sign in to your account, then select My Orders from the My Account dropdown.
5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
6. Print out your Return form or write your order number on a slip of paper and include it in your return package.
7. Send back your return item(s) using an insured postal carrier to:

Absolutely Audrey Returns
25825 Ross Lane
Plainfield, IL 60585
USA

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Absolutely Audrey is not responsible for missing, damaged, or packages lost in transit.

No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.

To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

Returns & exchanges are accepted within 60 days of your order shipment date.

Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package.

Once you initiate your online return, you will be prompted to print a Return Form. You can also print a Return Form by signing into your Absolutely Audrey account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Form button. We recommend you print this form and include it with your return. If you cannot print a Return Form, we recommend writing your order number on a slip of paper and including it with your return.

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

You are welcome to call our customer service team to set up an exchange any time. You may request multiple exchanges on any order; however, shipping will be assessed on completion of any new exchange order.

Most returns are processed within 3-7 business days after we receive your return. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!

Returns & Exchanges - International

International customers are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Absolutely Audrey return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Return Shipping, please contact our us at sales@absolutelyaudrey.com.

  • We accept returns postmarked within 60 days from the date your order was shipped. Refunds applied before 30 days from date of purchase and store credits before 60 days from date of purchase.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • Returns must be received in new condition; unused, unworn. Items returned with obvious use, makeup, perfume, or similar product stains will be subject to refusal.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Original shipping is non-refundable.

To return your item(s), follow the steps below:

If you checked out as a guest, click here to initiate your return and print your Return Form.

If you have an account with Absolutely Audrey
1. Sign In to your account.
2. Hover over My Account at the top of the page. Then select My Orders from the dropdown.
3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
4. Print out your Return Form or write your order number on a slip of paper and include it with your return.
5. Return the item(s) using an insured postal carrier to:

Absolutely Audrey Returns
25825 Ross Lane
Plainfield, IL 60585
USA

Once your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Absolutely Audrey is not responsible for missing, damaged, or packages lost in transit.

To make an exchange please email the following information to Absolutely Audrey

  • Your complete and accurate shipping address.
  • Your email address.
  • The names of styles you would like to order.
  • One of our friendly customer service representatives will create an order with your requested items!

    Return the item(s) you would like to exchange by following the steps below:

    1. Sign in to your account, then select My Orders from the My Account dropdown.
    2. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
    3. Print out your Return form or write your order number on a slip of paper and include it in your return package.
    4. Send back your return item(s) using an insured postal carrier to:

    Absolutely Audrey Returns
    25825 Ross Lane
    Plainfield, IL 60585
    USA

    We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Absolutely Audrey is not responsible for missing, damaged, or packages lost in transit.

To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you will be sent a PayPal money request at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

Returns & exchanges are accepted within 60 days of your order shipment date.

Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package.

Once you initiate your online return, you will be prompted to print a Return Form. You can also print a Return Form by signing into your Absolutely Audrey account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Form button. We recommend you print this form and include it with your return. If you cannot print a Return Form, we recommend writing your order number on a slip of paper and including it with your return.

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs as well as a 15% restocking fee.

You are welcome to call our customer service team to set up an exchange any time. You may request a multiple exchanges on any order; however, shipping will be assessed on completion of any new exchange order.

Most returns are processed within 3-7 business days after we receive your return. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!