At Absolutely Audrey, we want your shopping experience to be as smooth and enjoyable as possible. This FAQ brings together the most common questions about shipping, order tracking, returns, and account management. Browse the sections below to find the information you need, and if you still have a question, don't hesitate to reach out.
Shipping
We offer shipping to addresses in the United States and internationally. Processing times, delivery estimates, and costs vary based on destination and shipping method selected at checkout. Once your order ships, you'll receive a confirmation email with tracking details. For more detailed information, please visit our Shipping Information page.
Our team works diligently to ensure your items are packed securely and dispatched promptly. Standard orders are processed within 1-3 business days, while expedited orders are prioritized. During peak seasons or promotional periods, processing times may be slightly extended. We recommend reviewing the shipping options at checkout to choose the service that best meets your needs.
If you have any specific delivery requirements or need assistance with a shipment, our customer care team is here to help. We strive to provide transparent and reliable shipping services for every order, no matter where you are in the world.
Order Status
After placing an order, you will receive an email confirmation with your order number and details. To check the status of your order at any time, you can log into your account on our website and view your order history. Alternatively, use the tracking number provided in your shipping confirmation email to follow your package's journey.
Orders typically process within 1-3 business days before they are handed over to the carrier. Once shipped, tracking information will update as the carrier scans your package. If you haven't received a shipping confirmation after several business days, please check your spam or junk folder, as emails sometimes end up there. If you still haven't received any updates, contact our team and we'll investigate promptly.
Please note that while we provide tracking numbers, carrier updates may occasionally experience delays. If your order appears stuck in transit, give it a few days—often it is moving through the system—and then reach out if there is no change for an extended period.
Returns & Exchanges
We want you to love your purchase. If something isn't right, you may return or exchange items within the specified return window, which is typically 30 days from the delivery date. Items must be unused, in their original condition, with all tags and packaging intact. To initiate a return or exchange, please contact our customer care team with your order number and the reason for return.
Return shipping costs may apply unless the item is defective or we made an error with your order. In those cases, we will provide a prepaid return label. Refunds are issued to the original payment method once the returned item is received and inspected. Please allow several business days for the refund to reflect in your account after processing.
Customer satisfaction is our top priority — if you're not happy, we're not happy.
Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead. For more information on our return policy, please refer to the Shipping Information page or contact us directly.
My Account
Creating an account with Absolutely Audrey allows you to track orders, save multiple shipping addresses, and speed up checkout for future purchases. Your account dashboard gives you access to your order history, pending orders, and the ability to update your personal information, including your email and password. If you forget your password, simply click the "Forgot Password" link on the login page to reset it.
We take your privacy seriously. All personal information is stored securely and used only to fulfill your orders and improve your shopping experience. For more information on how we handle your data, please read our Privacy Policy. You can also manage your communication preferences by logging into your account and adjusting your settings.
If you encounter any issues with your account, such as login problems or incorrect order details, our support team is ready to assist. Just reach out via our Contact us page.
U.S. Shipping
We ship to all 50 states, including Alaska, Hawaii, and U.S. territories. We also deliver to PO boxes and military addresses (APO/FPO) via USPS. Standard shipping within the U.S. typically takes 3-7 business days after processing, while express options (such as 2-day or overnight) are available at checkout for an additional fee. Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Occasionally, we offer free standard shipping promotions on orders over a certain amount—keep an eye on our website and email newsletters for such deals. If you need your order by a specific date, we recommend selecting an expedited method and placing your order well in advance. For more details on domestic shipping methods and costs, please refer to our Shipping Information page.
We take care to package each order safely, but if your item arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
International Shipping
Absolutely Audrey ships worldwide, bringing our unique products to customers in many countries. Delivery times and shipping costs vary depending on the destination and selected service. Internation-21 business days to arrive, but customs processing can sometimes cause delays beyond our control. All international orders are shipped with tracking where available.
How much will it cost to ship to my country?
Shipping costs are calculated at checkout based on the destination, package weight, and chosen method. To see the exact cost for your country, simply add items to your cart and enter your address—the shipping charges will be displayed before you complete the purchase. We strive to offer competitive rates and occasionally run promotions that include discounted international shipping.
What are your international shipping options?
We typically offer two international shipping tiers: Standard International and Expedited International. Standard International is more economical but takes longer, while Expedited International provides faster delivery at a higher cost. Both options include tracking where the carrier supports it. You can select your preferred method during checkout.
What about VAT, customs, and additional fees?
Please note that international shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We cannot predict the exact amount, as it depends on local regulations and the value of the order. We recommend checking with your local customs office for more information before placing an order.
If you refuse a shipment due to customs fees, the package will be returned to us, and we will refund the item cost minus any return shipping and handling fees. For more details on international shipping, please visit our Shipping Information page.
Contact Us & Collaboration
If you have any questions not covered in this FAQ, please don't hesitate to reach out through our Contact us page. Our customer care team is available to assist with order issues, product inquiries, and any other concerns you may have.
Bloggers and designers interested in collaborating with Absolutely Audrey are welcome to learn more on our Collaborate page. For press and media inquiries, please see our Press page. If you are a retailer interested in carrying our products, visit our Wholesale page for more information.